JVM Consultancy
Navigating Difficult Interactions
Navigating Difficult Interactions
Couldn't load pickup availability
Navigating Difficult Interactions - "Taking the Steam Out of the Kettle"
Master the art of handling challenging customer interactions over the phone with our specialised course, Navigating Difficult Interactions - "Taking the Steam Out of the Kettle." This training is tailored for groups of 10-15 professionals who frequently communicate with customers and seek to enhance their skills in managing tense situations effectively.
Course Overview:
- Duration: 1 Day
- Format: Practical scenarios, role-plays, and expert guidance
- Audience: Ideal for customer service representatives, call center agents, support staff, and anyone handling customer interactions over the phone
Key Benefits:
- Effective Communication: Learn strategies to communicate clearly and empathetically during challenging interactions.
- Conflict Resolution: Develop techniques to de-escalate tension and resolve conflicts with customers calmly and professionally.
- Empowerment: Gain confidence in handling difficult conversations, turning challenges into opportunities for positive outcomes.
- Practical Application: Engage in real-world simulations and receive personalised feedback to improve your communication skills.
Why Choose Our "Taking the Steam Out of the Kettle" Course?
Our course is designed to equip you with practical skills and strategies that you can apply immediately in your role. By mastering effective communication and conflict resolution techniques, you'll be better prepared to handle challenging interactions with confidence and professionalism.
Customisation:
We understand the unique challenges of your industry. If you require tailored content to address specific scenarios or customer service issues relevant to your organisation, please contact us. Customisation options are available, with adjustments to course pricing as applicable.
Get Started:
Enhance your ability to navigate difficult interactions over the phone and improve customer satisfaction. Enroll in our Navigating Difficult Interactions course today!
Contact us for more information or to discuss customisation options tailored to your specific needs.
Share
