Team Workshop: Navigating Difficult Interactions

Navigating Difficult Interactions: "Taking the Steam Out of the Kettle"

Master the art of handling tough customer conversations with Navigating Difficult Interactions - a practical, hands-on course for teams of 8–15 professionals who engage regularly with customers over the phone. Whether you’re a customer service rep, call center agent, or support staff, this workshop gives you the tools to defuse tension and turn difficult calls into positive outcomes.

Led by an expert facilitator with extensive real-world experience, this course uses role-plays, scenarios, and personalised feedback to build confidence and communication skills that make a difference.

Your team will learn to:
✅ Communicate clearly and empathetically during challenging conversations
✅ De-escalate conflict calmly and professionally
✅ Handle difficult interactions with confidence and control
✅ Apply practical techniques through real-world simulations

Offered as a half- or full-day workshop, this interactive training is designed for immediate, practical application.

How it works:
✔ Designed for 8–15 participants (team-based pricing applies)
✔ Customisable to your organisation’s specific customer service challenges
✔ Delivered online or in-person, scheduled to suit your team

👉 Ready to empower your team to handle tough calls with confidence?